HaydenWorks Refund, Cancellation & Payment Plan Policy

Effective Date: 04/27/2026
Company: HaydenWorks
Applies To: All HaydenWorks service packages, offers, projects, subscriptions, payment plans, digital services, branding services, website services, systems setup, consulting, creative work, marketing services, business development services, automation services, and related deliverables.

1. Overview

HaydenWorks provides professional business services, digital systems, branding, websites, marketing, consulting, creative production, and related service packages.

Our services are not retail products, physical goods, or casual purchases. When a client submits payment to HaydenWorks, they are entering into a business service agreement that may reserve production capacity, activate onboarding, secure a discounted or limited-time offer, trigger internal project preparation, and/or begin work by our team.

Because HaydenWorks intentionally keeps many of its service packages accessible, affordable, and margin-conscious, we maintain a strict no-refund policy. We cannot absorb the operational cost of clients entering into a serious business obligation, reserving time and resources, and then changing their mind after payment has been made.

By submitting payment, the client acknowledges and agrees to this Refund, Cancellation & Payment Plan Policy.

2. Strict No-Refund Policy

All payments made to HaydenWorks are non-refundable unless otherwise required by law or approved in writing by HaydenWorks.

This applies to all HaydenWorks services and packages, including but not limited to:

• Initial payments

• Deposits

• Down payments

• Setup fees

• Onboarding fees

• Strategy fees

• Consulting fees

• Creative service payments

• Website payments

• Branding payments

• Marketing payments

• Automation/system setup payments

• Payment plan installments

• Limited-time offer payments

• Discounted package payments

• Rush fees

• Retainers

• Service credits

• Project activation payments

Once payment is submitted, the payment is considered earned for the purpose of reserving capacity, activating onboarding, securing the client’s place in our workflow, preparing internal resources, and beginning the service process.

3. Payment Plans

Payment plans are offered as a courtesy to make HaydenWorks services more accessible. A payment plan does not convert a service package into a month-to-month subscription, free trial, or cancel-anytime arrangement.

When a client enters into a payment plan, the client agrees to the full package price and authorizes the required payments according to the agreed schedule.

All payment plan payments are non-refundable.

Failure to complete a payment plan may result in:

• Paused services

• Suspended deliverables

• Removal from active production

• Loss of discounted pricing

• Revocation of access to project assets, systems, or deliverables

• Collections activity where permitted by law

• Termination of the client relationship

• Recovery of unpaid balances where permitted by law

4. Payment Plan Cancellations

Payment plan cancellation requests are reviewed only in limited circumstances and must be submitted in writing.

The following are generally not valid reasons for cancellation or refund:

• Buyer’s remorse

• Change of mind

• Spousal, family, partner, or advisor disagreement

• Lack of commitment

• Loss of motivation

• Fear, hesitation, or uncertainty after purchase

• Business uncertainty

• Avoidable scheduling conflicts

• Delays that do not make service delivery impossible

• Failure to complete onboarding

• Failure to provide requested materials

• Failure to respond to HaydenWorks communications

• Failure to use the purchased service

• Deciding not to move forward after payment

• Wanting to pause, delay, or rethink the business after payment

• Personal preference changes after payment

• Failure to read or understand the offer, invoice, agreement, or policy before paying

If a client needs more time, HaydenWorks may, at its discretion, offer a pause, deferred start date, revised timeline, or service credit. These accommodations do not create a refund right and do not automatically cancel the remaining payment obligation.

5. Emergency Review Requests

In rare cases, HaydenWorks may review a payment plan cancellation or refund request due to a serious emergency.

Emergency review requests must be submitted in writing and may require supporting documentation.

Examples may include:

• Major medical emergency

• Death in the immediate family

• Natural disaster

• Catastrophic life event

• Other severe circumstances that materially prevent the client from continuing

Approval is not automatic. HaydenWorks reserves the right to approve, deny, partially approve, pause, defer, credit, restructure, or otherwise resolve the request at its discretion, subject to applicable law.

6. Identity Fraud or Unauthorized Payment Claims

If a client believes a payment was made due to identity fraud, stolen payment information, or unauthorized use of a payment method, the client must notify HaydenWorks immediately in writing.

HaydenWorks may require reasonable supporting documentation, including but not limited to:

• A written explanation of the unauthorized transaction

• Proof of identity

• Payment method verification

• Bank or card issuer documentation

• Fraud report

• Police report, when appropriate

• Any other documentation reasonably necessary to review the claim

False claims of identity fraud, unauthorized payment, or non-recognition of a valid transaction may be treated as abuse of the payment dispute process.

7. Client Responsibility

The client is responsible for providing accurate information, timely feedback, required materials, approvals, logins, brand assets, business details, compliance information, and any other items needed to complete the service.

Client delays, non-responsiveness, missed meetings, incomplete onboarding, lack of participation, or failure to provide required information do not create a refund right.

HaydenWorks may pause, delay, or reschedule work until the client provides the required information or approvals.

8. No Guarantee of Results

HaydenWorks provides services such as branding, websites, digital systems, marketing, consulting, strategy, creative production, and related business support.

HaydenWorks does not guarantee specific financial results, sales results, funding outcomes, client acquisition, revenue, profit, lead volume, traffic, conversions, rankings, investor interest, lender interest, or business success.

Client results depend on many factors outside of HaydenWorks’ control, including but not limited to the client’s execution, market, offer, responsiveness, sales ability, follow-up, compliance, pricing, reputation, business decisions, and ongoing effort.

A lack of desired business results does not constitute grounds for refund, cancellation, or chargeback.

9. Chargebacks, Payment Disputes & Third-Party Complaints

Clients agree to contact HaydenWorks directly in writing before filing a payment dispute, chargeback, bank claim, processor complaint, BBB complaint, platform complaint, or similar third-party complaint.

If a client files a payment dispute, chargeback, or complaint despite having agreed to this policy, HaydenWorks will respond through the appropriate channel with documentation, including but not limited to:

• Payment records

• Invoices

• Accepted terms

• Signed agreements, where applicable

• Checkout or payment disclosures

• Refund policy records

• Communication history

• Onboarding records

• Work performed

• Internal project preparation

• Proof of authorization

• Proof that the payment was applied to the client’s package, project, or service

Filing a chargeback, dispute, or complaint does not cancel the client’s agreement, erase the client’s payment obligation, or override this policy.

HaydenWorks reserves the right to pause services, suspend deliverables, revoke access, terminate the client relationship, recover unpaid balances, and pursue any available remedies for false claims, abusive disputes, fraudulent chargebacks, defamatory statements, or bad-faith payment reversals, to the fullest extent permitted by law.

Nothing in this policy prevents a client from making truthful statements, leaving honest reviews, or exercising legal rights. However, knowingly false claims, fraudulent disputes, defamatory statements, or bad-faith attempts to reverse valid business payments may be documented and responded to accordingly.

10. Service Credits, Pauses & Internal Accommodations

At its discretion, HaydenWorks may offer a client a service credit, project pause, deferred start date, revised scope, transfer of payment to another eligible service, or internal accommodation.

Any such accommodation is offered solely at HaydenWorks’ discretion and does not waive this policy, create a refund obligation, or change the non-refundable nature of previous payments.

11. Agreement to Policy

By submitting payment to HaydenWorks, the client acknowledges that they have read, understood, and agreed to this Refund, Cancellation & Payment Plan Policy.

The client further acknowledges that:

• Payments to HaydenWorks are non-refundable.

• Initial payments, deposits, setup fees, and payment plan payments are non-refundable.

• Payment plans are binding business obligations.

• Buyer’s remorse is not grounds for refund or cancellation.

• Spousal, family, partner, or advisor disagreement is not grounds for refund or cancellation.

• Client delays or non-participation do not create a refund right.

• HaydenWorks may pause, defer, continue, suspend, or terminate services according to this policy.

• Filing a chargeback, dispute, or third-party complaint does not automatically entitle the client to a refund.